Privacy Policy

Information We Collect

We gather information that helps us operate our platform effectively and deliver personalised services. This may include details you provide directly during registration or while using our services, such as your full name, date of birth, residential address, email address, telephone number, and payment information.

In addition to information you supply, we automatically collect certain technical data whenever you visit our site. This includes your IP address, browser type and version, operating system, pages you view, the time and date of your visits, and how you navigate through our platform. We may also obtain information from third-party verification services to confirm your identity and comply with legal obligations.

How We Use Your Information

The information we collect serves several important purposes. Primarily, we use it to create and manage your gaming account, process deposits and withdrawals, and provide customer support. We also rely on this data to verify your age and identity, prevent fraudulent activity, and ensure compliance with applicable gaming regulations and anti-money laundering requirements.

With your consent or where permitted by law, we may use your contact details to send you updates about new games, exclusive bonuses, and special promotions that we believe will interest you. You can adjust your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share certain details with trusted service providers who assist us in operating the platform. These include payment processors, identity verification agencies, customer support partners, and marketing service providers who are contractually obligated to keep your information secure and use it only for the purposes we specify.

We may also disclose your information when required by law, such as in response to a court order, regulatory request, or to protect the rights, property, or safety of Brango Casino, our players, or the public. In the event of a corporate restructuring, merger, or acquisition, your information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These small files help us remember your preferences, maintain your session, analyse site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our platform.

We work with reputable analytics providers to better understand how users interact with our site. The information collected through these tools is aggregated and does not typically identify individual users personally.

Data Security

We take the protection of your information seriously and implement reasonable administrative, technical, and physical safeguards to prevent unauthorised access, disclosure, alteration, or destruction. This includes encryption of sensitive data transmitted between your device and our servers, as well as strict access controls for employees and service providers who need to handle personal information as part of their duties.

While we strive to maintain the highest standards of security, no system can guarantee complete protection. We encourage you to use strong, unique passwords and to keep your login credentials confidential.

Your Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. You may also request deletion of your account and associated data, subject to any legal or regulatory obligations that require us to retain certain records. To exercise these rights, please contact our customer support team with sufficient information to verify your identity.

Residents of certain jurisdictions may have additional rights under applicable data protection laws. We will respond to all valid requests within a reasonable timeframe and in accordance with legal requirements.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer needed, we take steps to securely delete or anonymise your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to contact our support team through live chat or by sending an email to our customer service address listed on the website. We are committed to addressing your inquiries promptly and transparently.

This policy is effective as of January 2025 and represents our current practices for protecting your privacy at Brango Casino.